One in four New Zealanders identify as having an impairment. Impairments can be physical, sensory, intellectual, mental health or may be invisible.

The aim of the course is to increase health professional's knowledge and confidence when working with disabled people by improving communication and challenging assumptions.

  

Our consumers (patients, patients family/whanau, significant other, support person etc., another organisation) can expect am acceptable level of care or service.  Sometimes things go wrong for whatever reason and a complaint is made that we need to investigate.  This module covers the complaint investigation and report writing.

This eCourse will enable staff to be able to utilise effective communication strategies and remain safe when faced with challenging situations. This will include developing an understanding of the cycle of escalation and the role that communication plays in the de-escalation of a distressed person. The relationship between least restrictive interventions and the decision making process will be explored.

This course is worth 1 hour of Professional Development time

 

 

This module is a reference for staff looking on non-automatic salary steps looking at a career and salary progression process. It is designed to be read alongside the Southern DHB Career and Salary Progression Guideline (which is available by clicking the link).