Help

The below actions can be completed once you have logged into the site. There is a "Log in" button in the top right corner of this page. Use your email address.

Accounts

First check if you have an existing account from your current or previous employment. Do not create another account. Use the instructions below to update your profile to your current employment situation and keep your existing record of learning intact.

Registration for this site is currently only available to people working in healthcare in New Zealand and those applying to work in healthcare in New Zealand.  

Assign manager, select district and update position

On your dashboard, click on the fields in the "check details" block.

You can click on any of the field headings (job title, position, organisation, manager) to open the job assignment. Complete the fields and click "update job assignment".

Note - any job assignments for Health New Zealand employees that are created by the "HR Import" will be overridden by the HR file each week. 

Update my profile with employee number, employer and registration information (including email address)

From any page on this site, you click on your name in the top right corner. 
  • Click "profile". 
  • Click the "edit profile" link.
  • Complete as many fields as possible to update your account details. Focus on the "more" and "registration or application information" areas.
  • Click the "update profile" button at the bottom of the page. 

Forgotten password

To reset your password, submit your username or your email address (only enter one) in https://koawatealearn.co.nz/login/forgot_password.php

If the system can find you in the database, an email will be sent to your email address, with instructions how to get access again.  

Health New Zealand email migration project

For Health New Zealand employees, your email address will be migrated to an @tewhatuora.govt.nz account. The National Learning Management team are updating profiles to use @tewhatuora.govt.nz email addresses as the migration team advise us. The process is approximately within  a fortnight and district health email addresses still work while you are transitioning. Please don't complete an update account request form. If you wish to update your account yourself, you can use the instructions above to update your profile. 

   

Additional Support:
Click here to read about support (note there is a 5-10 day turn around time and we encourage you to read the self help).

Find learning

Finding courses is easy; once logged in simply click the 'FIND LEARNING' button in the top menu (above), and either navigate through the categories till you find your course, or use the search box.

Finding your way around a course

Course pages contain information, learning resources and activities. To launch a resource or activity click on the name (this is a button on your course page).

Your course page may have been designed various ways. A standard course page will have columns down the left or right and learning resources in the central/main part of your page. Generally these resources will be buttons that you click to access.You may also have access to some useful links.

Your course will generally be set up with completion conditions. When you have completed an activity, you'll see a 'tick' next to it. When you first access your course page, take some time to read the requirements, and to explore the different resources available to you. 

Records of completions

Health New Zealand is moving from certificates to Verified Records. 

  • Click on"My learning"
  • Click on "Verified Record"
  • The Verified Record shows your completed courses. It replaces individual course completion certificates.
  • It can be used as proof of completing required training for registration and Annual Practising Certificate requirements.
  • Use the search filters below to select the date range or specific course(s) you want included in your report.
  • Scroll to the bottom and click the "Verified Record" button to download a PDF.

We do not supply individual course completion certificates.

Please do not contact us to provide a certificate as these requests will be denied.

Technical issues

Pop up blocker

A number of courses use pop-up images and video to display extra information. Sometimes your browser will block these pop-ups and cause you to miss out on this information. Use the google search to discover how to enable pop-ups in your browser. 

Content not displaying

Some browsers are better at displaying some content. You may want to switch browsers if you are having trouble viewing a particular course. Consider switching to Edge, Chrome or Firefox. Internet Explorer is no longer supported.

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More help for logged in users 

Last modified: Monday, 28 July 2025, 9:56 AM