Prerequisites: Complete the Adult Safeguarding elearning module
Contact: Jill Beaumont jillianbea@adhb.govt.nz
Time: 3 hours
Frequency: Once
About: Enhance
your safeguarding skills by joining our face-to-face training workshop on
Adults at Risk and Elder Abuse. Gain the knowledge and confidence to recognise,
prevent, and respond to abuse effectively.
This short course takes the learner through the foundations of giving kinder feedback. Learners will be taken through both the WHY the WHAT and the HOW of giving appreciation and critical feedback through video-based learning. Learners will be shown practical tools and techniques that can be practiced straight away.
Course duration: 30 minutes
Course objectives:
- To explore the reasons why giving feedback is important, both appreciative and critical feedback
- To identify what giving kinder feedback looks like in practice and when we need to and do not need to give it
- To learn the basics of how to give feedback in the kindest way and to deliver the best results using our simple BUILD and ABC tools and techniques
This course guides learners through application of the BUILD feedback model through interactive video scenarios. Learners are shown different scenarios where feedback might be given covering rudeness, bullying, performance management and safety. They are asked to choose from a selection of options what should happen next and are taken through a series of potential outcomes until they reach the best possible outcome.
Targeted audience: Those staff who have already completed Foundations of Kinder or Great Feedback, Great Results
Course duration: approx. 70 minutes
Course objectives:
- To practice further the BUILD model introduced in Foundations of Kinder Feedback
- To demonstrate real world scenarios where the BUILD model can be practiced effectively
- To illustrate how giving feedback in the wrong way can lead to undesirable outcomes
Feedback is at the heart of safe, engaged organisations. It is fundamental to creating a Just Culture and a culture of learning and growth. People need to feel safe in giving feedback and know how to give feedback with manaaki, in a kind and respectful way. This eLearning programme gives people the knowledge, skills and tools and confidence to do this.
After completing this e-Learning module you should be able to:
- Understand your obligations and rights as a Counties Manukau employee, contractor, volunteer or placement student in relation to behaviours in the workplace.
- Know what is and isn’t considered bullying behaviour or harassment in the workplace.
- Identify actions you can take to deal with inappropriate or unacceptable behaviours in the workplace