This eCourse will enable staff to be able to utilise effective communication strategies and remain safe when faced with challenging situations. This will include developing an understanding of the cycle of escalation and the role that communication plays in the de-escalation of a distressed person. The relationship between least restrictive interventions and the decision making process will be explored.

This course is worth 1 hour of Professional Development time

This course is designed for any staff member who visits  clients in the community
This course is the next level up from the CALM Communications course and is about managing difficult interactions with people.  Your manager will advise if you need to do this course.