The overall aim of this course is to help you keep safe when visiting in the community.
On completion you will be able to identify strategies to keep yourself safe and consider ways to manage unexpected risk when it occurs.
Who is this for: staff working in the communityTime: 40 mins
Course contact: Health and safety
Method: eLearning
Frequency: once
- Editing Trainer: Diane Johnston
- Editing Trainer: Kristine Marriott
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This eCourse will enable staff to be able to utilise effective communication strategies and remain safe when faced with challenging situations. This will include developing an understanding of the cycle of escalation and the role that communication plays in the de-escalation of a distressed person. The relationship between least restrictive interventions and the decision making process will be explored. This course is worth 1 hour of Professional Development time |
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| This course is the next level up from the CALM Communications course and is about managing difficult interactions with people. |