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This eCourse will enable staff to be able to utilise effective communication strategies and remain safe when faced with challenging situations. This will include developing an understanding of the cycle of escalation and the role that communication plays in the de-escalation of a distressed person. The relationship between least restrictive interventions and the decision making process will be explored. This course is worth 1 hour of Professional Development time |
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Participants: This course is suitable for all Hawke’s Bay DHB Staff Duration: 1 hour online / 2 hours Face to Face Course contact: Education & Development About this course The aim of this course is to help you to give feedback and 'speak up safely'. We all need to have difficult conversations sometimes but having the right tools to do so can make things much easier and effective for everyone involved. By the end of this course you will have a deeper understanding of why speaking up safely is important and will know how to do so through the use of the BUILD model.
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Participants: This course is suitable for all Hawke’s Bay DHB Staff
Duration: 20 minutes online
Course contact: Dave Mann
About this course
At some point in all our lives, we're going to be faced with having conversations we find difficult. This interactive module developed by the Chameleon Creator team will show you how you and your team can tackle those tricky conversations head on.
- Editing Trainer: Dave Mann