This course covers knowledge and information for staff who interact with other people, especially patients and members of the public.

When people, families, whānau and friends are unwell often a situation can become stressful and accelerate into a tense and dangerous situation. The concepts and knowledge in this course can assist in being able to calm and defuse a situation.

Professional Development Hours - 1.0 hr

Key Words: communication deescalate de-escalation calming defusing restraint orientation nursing nurse