eCALD offers a range of online, remote face-to-face (virtual) and face-to-face courses for both caring for culturally and linguistically diverse (CALD) migrant and refugee clients or patients from Asian, Middle Eastern, Latin American and African backgrounds, as well as for working in culturally diverse workplaces. All courses focus on facilitating the acquisition of knowledge, the development of cultural awareness and sensitivity to cultural factors, and provide opportunities to apply these as skills in practice.

CALD 1 remote face-to-face (general health clinical roles)

CALD 1: Culture and Cultural Competency (for general health clinical workforce)

Target Audience: Te Whatu Ora and Te Aka Whai Ora clinicians who work in general health settings and have contact with patients.

At the end of the course, participants will:

  • Understand the need for cultural competency
  • Understand the impact of culture on knowledge of the health system
  • Be more aware of one’s own cultural values
  • Understand and learn how to apply the four elements of cultural competency (cultural awareness, sensitivity, knowledge and skills) in practice
  • Understand cultural sensitivity in practice
  • Gain knowledge and skills to develop cultural competency in practice

On completing this course, you will have developed new skills in cultural competency; and become aware of how assumptions, interpretations and judgements can impact on how we communicate with and understand our CALD patients during interactions/consultations

Course Duration: 2 hours remote face-to-face (via Zoom)

NOTE: If you prefer to take this module's online (e-learning) option, go to the eCALD website login page to open an account and enrol for that option.

CALD 801-1 remote face-to-face (mental health & addiction clinical roles)

CALD 801-1: Basic Competencies in Working with CALD Communities in a Mental Health and Addiction Context (mental health & addiction clinical roles)

Target Audience: Te Whatu Ora and Te Aka Whai Ora clinicians who work in a mental health and/addiction setting and have contact with clients.

At the end of the course, participants will be able to:

  • understand the importance of cultural competence and what is required to achieve culturally safe and equity outcomes for CALD communities in a mental health and addiction context
  • be familiar with some demographic data of major ethnic groups in New Zealand, including information about migrant and refugee communities from Asian, Middle Eastern, Latin American, African and European countries
  • be able to recognise cultural differences and know how to apply awareness in practice
  • be able to recognise bias and know how to apply sensitivity in practice
  • understand ways to approach and explore cultural-specific knowledge, acculturation, intergenerational and other issues requiring sensitive exploring
  • gain approaches in culturally competent practice.

On completing this course you will have developed new skills required for working with the diverse migrant and refugee communities from Asian, Middle Eastern, Latin American, African and European backgrounds in a mental health and addiction context. You will be able to recognise the inequities experienced by these communities and how to address them. You will gain ways to engage with these communities that recognise cultural differences, acculturation, intergenerational conflicts and other sensitive issues. 

Course Duration: 2 hours remote face-to-face (via Zoom)

NOTE: If you prefer to take this module's online (e-learning) option, go to the eCALD website login page to open an account and enrol for that option.

CALD1CS remote face-to-face (non-clinical)

CALD 1CS: Cultural Competency and Customer Service (for non-clinical roles)

Target Audience: Non-clinical Te Whatu Ora and Te Aka Whai Ora Employees

At the end of the course, participants will:

  • Understand the need for cultural competency.
  • Be more aware of your own cultural values.
  • Understand and learn how to apply the four elements of cultural competency (cultural awareness, sensitivity, knowledge and skills) when working with clients from cultures different from one’s own.
  • Understand cultural sensitivity in practice.
  • Gain knowledge and skills to develop cultural competency in cross-cultural interactions.

On completing this course you will have developed new skills in cultural competency; and become aware of different cultural values and how assumptions, interpretations and judgements can impact on how we communicate with and understand our CALD clients or colleagues during interactions.
Course Duration: 2 hours remote face-to-face (via Zoom)

NOTE: If you prefer to take this module's online (e-learning) option, go to the eCALD website login page to open an account and enrol for that option.

CALD 2 remote face-to-face (general health clinical roles)

CALD 2: Working with Migrant Patients

Target Audience: Te Whatu Ora and Te Aka Whai Ora clinicians who work in a general health setting and have contact with patients.

Prerequisites: Have completed CALD 1: Culture and Cultural Competency

At the end of the course, participants will be able to:

  • Become aware of the challenges newcomers face throughout the migrant journey.
  • Gain insight into the phases of settlement and the acculturation process and its impact on family units.
  • Broadly understand the explanatory models of health and of migrants’ help-seeking behaviours.
  • Know what to consider to accommodate health beliefs and faith-based practices.
  • Know what to consider when raising sensitive issues with migrant patients.

On completing this course you will have greater insight into how the migration process impacts on the health and wellbeing of individuals and family units; better understanding of western and non-western explanatory models of health and how to accommodate these; and developed new skills around how to raise sensitive issues with migrant patients.

Course Duration: 2 hours remote face-to-face (via Zoom)

NOTE: If you prefer to take this module's online (e-learning) option, go to the eCALD website login page to open an account and enrol for that option.

CALD 3 Remote face-to-face (general health clinical roles)

CALD 3: Working with Refugee Patients

Target Audience: Te Whatu Ora and Te Aka Whai Ora clinicians work in a general health setting and have contact with patients.

Prerequisites: Have completed CALD 1

At the end of the course, participants will be able to:

  • Demonstrate an understanding of the refugee experience and the stressors of resettlement in New Zealand society.
  • List some presenting health and mental health issues for refugees.
  • Demonstrate an ability to address sensitive issues with people from refugee backgrounds.
  • Use strengths-based approaches to interventions with refugee patients/families.
  • Integrate learning about refugee health care in practice.

On completing this course you will have a better understanding of the ‘refugee experience’ and the long-term physical and psychological impacts on refugees resettled in New Zealand; and have developed new skills on how to use strengths-based interventions in planning care with refugee patients and their families.

Course Duration: 2 hours remote face-to-face (via Zoom)

NOTE: If you prefer to take this module's online (e-learning) option, go to the eCALD website login page to open an account and enrol for that option.

CALD 4 remote face-to-face (general health clinical roles)

CALD 4: Working with Interpreters

Target Audience: Te Whatu Ora and Te Aka Whai Ora clinicians who work in a general health setting and have contact with patients.

Prerequisites: Have completed CALD 1: Culture and Cultural Competency

At the end of the course, participants will be able to:

  • Gain an awareness of the challenges faced by health practitioners, interpreters and the patients involved in an interpreting session.
  • Gain an understanding of the roles and competencies of interpreters.
  • Gain skills on how to pre-brief and structure sessions to have better control of the interpreting process.
  • Gain skills on how to de-brief post consultation.
  • Gain skills for working with interpreters in different settings with non-English speaking patients (group, individual, face-to-face and phone sessions).

On completing this course you will be more familiar with the roles and responsibilities of a professionally trained interpreter, their code of ethics, and some ethical dilemmas they may encounter. You will have developed new skills on how to work effectively with interpreters in different settings and how to remain in control throughout a consultation.

Course Duration: 2 hours remote face-to-face (via Zoom)

NOTE: If you prefer to take this module's online (e-learning) option, go to the eCALD website login page to open an account and enrol for that option.

CALD 801-4 remote face-to-face (mental health & addiction clinical roles)

CALD 801-4: Basic Competencies in Working with Interpreters (mental health & addiction clinical roles)

Target Audience: Te Whatu Ora and Te Aka Whai Ora clinicians who work in a mental health and/addiction setting and have contact with clients.

At the end of the course, participants will be able to:

  • understand more about roles, competencies and services delivered by interpreters
  • know when, and when not to engage an interpreter
  • conduct a pre-brief, and a debrief with an interpreter
  • know how to structure a session with an interpreter and a client
  • recognise and address common interpreting issues in a session.

On completing this course you will have developed essential knowledge and practical skills to work effectively with interpreters in telehealth, in-person and group settings in therapeutic relating.

Course Duration: 2 hours remote face-to-face (via Zoom)

NOTE: If you prefer to take this module's online (e-learning) option, go to the eCALD website login page to open an account and enrol for that option.