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Participants: Any clinical and nonclinical staff at Waitemata DHB
Duration: 4 hour workshop
Course contact: Learning and Development
CALM Communications Workshop is a four hour face to face workshop taking the communication concepts of the e-learning CALM module into everyday practice. Challenging scenarios from the participants workplaces are discussed and a communication framework applied to respond to these more effectively.
Topics covered are:
- Waitematā DHB context
- Defining difficult situations
- Recognising which is which - 'Way of Being'
- Responding to each 'Way of Being'
- Self care
Please note: Because of the interactive nature of this workshop there is a minimum number of 6 attendees. If numbers fall below 6 then the workshop may need to be postponed.
- Editing Trainer: Tracey Lippard
- Editing Trainer: Jess Nolan
- Editing Trainer: James Peke
- Editing Trainer: Learning and Development WDHB
Participants: both clinical and non clinical staff
Duration:1 hour online
About this course
This course will enable staff to be able to utilise effective communication strategies and remain safe when faced with challenging situations. This will include developing an understanding of the cycle of escalation and the role that communication plays in the de-escalation of a distressed person. The relationship between least restrictive interventions and the decision making process will be explored.
This course has been adapted to Waitemata DHB from the original Counties Manukau DHB content. Thank you to Counties Manukau DHB for the use of this course.
- Editing Trainer: WDHB LnD Queries Bookings
