Intended audience: Health and Safety Representatives (HSRs), Managers, Charge Nurses, Team Leaders, and Nurse Educators of Waitematā.

Prerequisites:  HSRs must have completed the Health and Safety Representatives (Stage 1) course.   There are no prerequisites for Managers, Charge Nurses, Team Leaders and Nurse Educators.

Duration: 

Method: face-to-face training
Course Contact: Miguel Jose (Miguel.jose@waitematadhb.govt.nz)

About this course:

This workshop will help develop your confidence, communication skills and increase your ability to influence to positively impact good practice within your organisation.

If you need to be more effective in getting worker buy-in for initiatives that you know will create better health and safety outcomes for everyone, this is the course for you.

This course covers:

Communication Styles

• What good communication looks like and what can go wrong?
• Barriers - what gets in the way of good communication
• Identify your communication profile, your preferences and how others perceive you.
• How to appeal and connect to different communication styles
• Power of body language, words we say, tone and persepectives

Influencing Skills

• The importance of building positive relationships
• Influence continuum: Balance of People and Technical skills
• Trust equation
• Skills to engage others by building trust and credibility

Communication

• Communication models: the flow of information within organisations
• Communication 7 success factors
• Inspire change through storytelling and connecting with people.
• Courageous conversations
• Keeping emotions in check when navigating difficult people or situations.
• The art of questioning and listening,
• Practical scenarios