About: This training helps staff recognise, prevent, and manage conflict between healthcare professionals, patients, whānau, and colleagues. Through practical, healthcare-specific workshops, participants learn communication and mediation skills to resolve disputes early and maintain positive relationships. Suitable for both clinical and non-clinical staff, the programme has received consistently excellent feedback from participants.
Mā wai tēnei / Who is this for: All professional groups
Frequency: Complete once; repeating will refresh knowledge but not update your verified record.
Takawā / Time: 8 hours
Contact: Louise Webster, SMO and Farhana Buksh, Team Administrator CLT