Welcome to the Safe practice and effective communication initial four day training.  Here you will learn the core principles and fundamental skills of communication, de-escalation and trauma informed care.  On completion of this course, you will be equipped with the knowledge, skills and techniques required to successfully communicate and/or de-escalate a distressed service user, in a manner which is safe, caring and compassionate.  Staff attending this course will have increased awareness of the psychological and physical harm that can be caused by coercive practice, restraint and/or seclusion.  Staff that attend this course will be taught techniques to break-away from dangerous or compromising situations.  Staff attending this course will also be taught how to keep a service user and themselves safe, in the unfortunate event that all other options have failed and a service user requires restraint to contain an imminently dangerous or high risk behaviour.