Good communication is an essential skill for all employees, leading to improved success at work.  It helps to improve relationships with others, builds trust and can lead to improved resolution of potential misunderstandings.

This Communication Hub aims to introduce a wide range of communication topics and skills:

• Identify your own personal communication style
• Adapt your communication style when interacting with others
• Understand the barriers to effective communication
  
• Gain techniques to become an active listener
  
• Understand what makes a great first customer experience
• Understand workplace communication skills: verbal, non-verbal and written
• Understand the meaning of emotional intelligence
  
• Develop a sense of empathy towards others
• Access ESOL English language courses and resources