ALL of us have a responsibility to understand our working environment to enable us to keep ourselves safe and those that are entrusted into our care.

Within this training is a variety of learning activities designed to give you a comprehensive foundation in which to build upon.  The key purpose is to ensure you:

  • Have an awareness of what Safety and Security means at Waitemata DHB
  • What are your rights?  Keeping safe in your environment.
  • Are aware of how your mindset will impact and influence your interactions with others
  • Have a strong awareness of how you communicate and how this can influence safety and security situations
  • Are introduced to key de-escalation communication techniques

Introduction to Safety and Security at WDHB

WDHB CourseParticipants: ALL staff working on WDHB premises

About this course

Topics covered will include:

  • Why is Safety and Security important at WDHB?
  • Introducing the STEM matrix, why we have it, and when to use it
  • How to keep yourself safe and secure and what tools we have to help
  • When and how to get support and assistance
  • Behaviours of concern
  • Escalation process in action
  • Safety and Security alerts
  • Reporting
CALM Series

WDHB CourseParticipants: both clinical and non clinical staff

About this series

This series will enable staff to be able to utilise effective communication strategies and remain safe when faced with challenging situations. This will include developing an understanding of the cycle of escalation and the role that communication plays in the de-escalation of a distressed person. The relationship between least restrictive interventions and the decision making process will be explored.

Part of this series has been adapted to Waitemata DHB from the original Counties Manukau DHB content. Thank you to Counties Manukau DHB for the use of this course.

Emergency Response Procedures Training for Waitemata DHB

WDHB CourseThis course introduces the initial response actions to be taken in the event of an incident that results in emergency.

It provides the opportunity to consider the various emergency situations that could be faced in the healthcare environment.