Delegates will gain an understanding of the complaints process, look at ways to effectively resolve and respond to a complaint, including tips and hints on what makes a good response letter or conversation, be that on the phone or face to face in a family meeting.
- Editing Trainer: Geraldine Kirkwood
- Editing Trainer: Daryl Elizer Viloria
- Editing Trainer: Brenda Witt
Participants: This course is open for any Waitemata DHB staff who have already completed the Risk Management and Assessment training course and are looking to refresh their understanding and/or require support in completing a risk assessment.
Duration: Groups or individual sessions run for 30 minutes up to 1 hour 30 minutes
Course contact: Jacky Bush, Quality and Risk Manager
About this course
This workshop is a refresher of the Risk Management and Assessment training course with the following objectives:
- Be confident in undertaking a risk assessment using the DHB's risk management tools
- Be able to clearly and effectively describe a risk
- Review the management and use of Risk Registers
- Editing Trainer: Jacky Bush
- Editing Trainer: Mark Smith
- Editing Trainer: Daryl Elizer Viloria
- Editing Trainer: Learning and Development WDHB
Participants: This course is for Waitemata DHB managers and team leaders who are responsible for understanding and managing risk within their area of responsibility.
Duration: 3 hours
About this course
This objectives of the Risk Management and Assessment Training is for participants to:
- Be able to explain risk management concepts, processes and responsibilities within the DHB
- Be able to undertake a risk assessment using the risk management tools
- Be able to clearly and effectively describe a risk
- Gain an understanding of Risk Registers and who manages / has access to them
- Understand how risks are escalated
- Editing Trainer: Jacky Bush
- Editing Trainer: Daryl Elizer Viloria
- Editing Trainer: Learning and Development WDHB
